Acceptance of Terms & Eligibility

By using our Services, you represent and warrant that you have read, understand, and agree to be bound by these Terms and Conditions of Service. As well as all other rules, policies, and procedures related to our services

Our Terms and Conditions (“Terms” or “Agreement”) are entered into by and between you and Eternal Designs (“Eternal Designs,” or “we,” or “us,” or “our”). Eternal Designs provides a range of services from custom apparel decoration through screen printing, embroidery, heat press transfers, and vinyl. While also providing printed products through our third-party vendors. Accessible through our website. (hereinafter, “Service” or “Services”). We make our Services available through our website: https://eternaldesigns.co/.

By entering into this Agreement, you represent and warrant that you are at least 18 years old. If you are entering into these Terms on behalf of a legal entity, you represent and warrant that you have the authority to bind this legal entity.

Minimums

A minimum order quantity is required for all apparel projects and Services. These Services include, but are not limited to, screen printing, embroidery, print transfers, and patches. The minimums are applied based on the number of print colors and artwork complexity. Eternal Design reserves the right to waive minimums on a case-by-case basis.

Screen Printing

• 24 pieces – 1 - 3 color design
• 48 Pieces – 4 - 5 color design
• 72 Pieces – 6+ colors design

Embroidery

• 12 pieces – 6000 -10,000 Stitches
• 24 pieces – 10,000 stitches+

Uniforms

• 8 pieces (Vinyl Application) – 1 - 2 colors design
• 12 pieces (Transfer) – Multi-colored
• 12 pieces (Sublimated Uniforms) – Multi-colored, cut & sew

Minimum order quantities only apply to one size range. Customers are not allowed to mix sizes from adult, youth, and toddler without hitting the minimum size requirement for the stated size.  If you would like to add youth or toddler sizes to your order, a minimum quantity is required:

Youth/Toddler

• 24 pieces – 1 - 4 color design
• 48 Pieces – 5+ color design

Minimum Invoice Amount 

All orders are subject to a minimum total value of $500 per order. Additional costs like art, finishing services, shipping, and sales tax do not contribute to the minimum order total.

Garment selection and subjectivity

Eternal Designs suggests all garments for each order based on your specified specs and requests.  We will do our best to assist with the garment selection process by providing all-digital images of colors, sizing, and information regarding the selected garment. If you have a specific garment request and you are more particular regarding the garment.  We strongly encourage ordering blank samples of the garments before placing an order. We can’t guarantee customers will like the garment they choose. We can only guarantee print quality. The customer is solely responsible for the garment they select, not Eternal Designs. Blank samples are not free and must be paid for.

Blanks

Eternal Designs will not provide blank garments under any circumstances for any reason. Any requests for the purchase of blank garments will be rejected. However, when considering what style of garment should be used for a project, the purchase of sample blanks is allowed. The purchase of sample blanks is limited to 10 items per customer, per project. These items must be paid for before providing samples. We cannot guarantee you’ll be happy with any suggested product you decide to purchase as a sample.

Provided Garments

Due to issues with garment quality, garment sanitation, and print control, Eternal Designs will no longer accept customer-supplied garments under any circumstances. Eternal Designs must provide garments for all customers' custom print orders. This doesn’t apply to, nor does it affect, contract vendors. Eternal Designs does reserve the right to waive this in certain situations, as we recognize that we are unable to source certain garments.

Provide Garments (Contract)

When possible, garments must be reviewed by us before we agree to print on them. We will not inspect each garment provided to us. Eternal Designs is not responsible for the replacement or repair of any manufacturer-defected garment, which includes but is not limited to mislabeled, inconsistent sizes, color, stitching errors, rips, tears, holes, stains, etc. We highly suggest supplying a few extra garments of each size for this purpose. If these garments are not used, we will send them back along with your order. Eternal Designs reserves the right to refuse any garments supplied by the client that we deem unsuitable for print. The client is responsible for ensuring their garments are free of any defects and flaws before delivery. Eternal Designs can only guarantee print quality within our spoilage percentage.

Quote/Sales Orders/Invoice

All written pricing provided by Eternal Designs—including quick quotes, official quotes, sales orders, and invoices—is valid for 15 business days from the date it is issued.

Orders placed after this 15-day period will require a new quote and may be subject to updated pricing. Eternal Designs reserves the right to re-quote any project affected by changes in product availability, material costs, or supplier pricing. Final pricing is subject to review and confirmation based on complete order specifications and approved artwork. 

Payments

Payment for all orders is required upfront and in full. Eternal Designs cannot begin any project until payment has been received.

Requests to pay a deposit may be considered; however, approval is not guaranteed and is evaluated on a case-by-case basis. Requests for Net 15 or Net 30 payment terms are also reviewed individually and must be submitted in writing via email.

Accounts that are 16 days past due for Net 15 terms or 31 days past due for Net 30 terms are considered delinquent unless otherwise specified in writing. Late fees are calculated as 3% of the outstanding balance per week starting the day after the due date, capped at 8 weeks. A 3% late fee will be applied per week, for up to eight (8) weeks or 60 days. If payment is not received within this period, Eternal Designs reserves the right to pursue legal action to recover the outstanding balance.

All rush orders require full payment in advance, including any applicable rush fees. Rush charges are determined based on project timeline and production requirements.

All payments are non-refundable after 24 hours from the time the order is placed.

Accepted payment methods include online payments or in-person payments by debit card, credit card, cash, or check. For orders exceeding $2,000.00, check or ACH payments are strongly encouraged.

Checks must be made payable to Eternal Designs. Checks not delivered in person should be mailed to PO Box 2487, Rome, GA 30164. A $50.00 fee will be assessed for any returned checks.

All credit card payments submitted through the Eternal Designs Client Portal are subject to a 3% + $0.30 processing fee, which will be added to the total transaction amount.

Artwork Submission

Artwork can be submitted to us in several ways:

• Email artwork (24MB or less) to orders@eternaldesigns.co.
• Email link to artwork (Dropbox, Google Drive, etc.)
• Uploaded on our website.
• Bring in your artwork on a portable thumb drive or device

Artwork

All submitted artwork must be print-ready 300 DPI or higher vector-based artwork, in one of the following file formats: Adobe Illustrator (.ai), Adobe Photoshop (.psd), Encapsulated Postscript (.eps), Portable Document Format (.pdf), and Tagged Image File Format (.tif). High-resolution 300 DPI photographic raster-based artwork will be accepted. Jpegs are generally not acceptable for quality reproduction work. Microsoft Word (.doc), Excel (.xls), PowerPoint (.ppt), Graphics Interchange Format (.gif), Bitmap (.bmp), and Rich Text Format (.rtf) are not acceptable formats. Artwork should be sized to print, and all text must be converted to outline or rasterized. For artwork that is received that is too small or poor in quality, you will be asked to provide better artwork. If better artwork is not received, the artwork will be printed as is unless touch-ups or clean-ups are requested. Total clean-up, recreations, or custom creations will be billed at a rate of $50.00 an hour. (Minimum one hour) This fee will be discussed and approved with you before we start. The artwork fee must be paid in full and is nonrefundable. Turnaround time of Artwork creation can take anywhere from 3 - 5 business days to 2 weeks, depending on the artwork requirements. 

Artwork/Print placement

Artwork placement shown on digital mockups should be considered approximate print placement, not actual print placement. Garments come in different styles, sizes, and shapes, and are moveable, stretchable canvas that could alter the artwork's actual print placement. We do our best to ensure the artwork is printed and placed in the desired print location. Note, it is the customer's responsibility to provide details regarding print placement and size. If no details are provided, Eternal Designs will choose the best placement and size for any artwork provided. The actual print placement will vary by 1/4 in any direction, regardless of garment size. We are not liable for any design printed in the wrong place and in the wrong size if not stated before placing your order. Artwork accepted angle variance is plus or minus 10 degrees per garment.

Any printing on or over seams, zippers, collars, or hems will likely result in printing inconsistencies and distortion. These inconsistencies are considered accepted goods and will not be considered misprints.

Image Size on Different Garments

The image size of the artwork is printed the same size on all garment sizes unless otherwise specified. Different image size artwork will be billed as a separate order and applies to youth and toddler sizes.  

Digital Proofs & Artwork Approval

Eternal Designs provides digital proofs for each project. These proofs may include the following details:

• Customer name
  
• Project name
  
• Artwork dimensions
  
• Artwork placement
  
• Ink or thread type and color (colors are based on Coated and Uncoated Pantone color guides and the Gunold thread color chart)
  
• Garment or item type and color
  
  

All apparel and item proofs are made available digitally through the client portal.

Approval of a sales order constitutes approval of the associated digital proof. Once an order is approved, Eternal Designs is not responsible for errors that were visible or contained within the approved proof, including but not limited to spelling, layout, color, sizing, or placement. Any items printed incorrectly due to these approved details will be reprinted at the customer’s expense. If an error is caused by Eternal Designs during production (not present in the approved proof), we will either repair/replace it at our discretion.

Each project includes up to three (3) digital proofs. Additional proofs requested beyond this limit will be billed at $15.00 per proof.

Turnaround Time

Our standard turnaround time is approximately 8 to 10 business days (Monday – Friday). Orders that include specialty inks and add-on services like retail finishing or packaging may increase turnaround. During busy times, the turnaround time is extended to approximately 10 to 15 business days. Turnaround times do not include time in transit. If there is a hard-in-hand date or if you need your order sooner, you can opt to have your job “Rushed”.  Please specify your in-hand date at the time your order is placed. Eternal Designs is not responsible for any deadlines missed due to any unforeseen reason, including, but not limited to, weather conditions, vendor shortages or errors, shipping errors, or power outages. You will be notified of any such delays or issues caused by vendors or issues that may have occurred during production. Time-sensitive jobs should be planned out in advance. Turnaround times are not guaranteed.

Rush orders

Print quality is our priority. If we can accommodate a rush order without jeopardizing the quality of a product, we will accept the rush order. Rush orders are subject to a rush fee. The rush fee is based on anything sooner than 5 days. The rush fee is a percentage dollar amount based on the total sale amount. The rush fee percentages are as follows:

• 5 business days – 50%
• 3 business days – 75%
• 1 business day – 100%

24-hour rush orders may be available under certain circumstances. Please contact us via email at orders@eternaldesigns.co to discuss your project.

After Payment

For all approved and paid orders. There is a 24-hour window where you are allowed to make changes or add products to your order. Minimal changes to the design are allowed in the context of color only. After 24 hours, any changes made by you to your order not caused by stock availability, supplier issues, or fulfillment errors will not be allowed without incurring fees. A standard charge order fee of $35.00 is applied to your order, along with any other fees (restocking, shipping, etc.) for changes or add-ons made to your order after the 24-hour window. These fees will be invoiced to you immediately. Design changes are not allowed under any circumstances after the 24-hour window.

Order Cancellation

Orders may be canceled only at the following stages:

• Before the order is approved and paid, or
• Within the 24-hour change order window after approval and payment

The 24-hour change order window begins after an order has been approved and paid and is calculated using business days, Monday through Friday. This window does not include weekends (Saturday and Sunday).

Once the 24-hour change order window has passed, orders can no longer be canceled, and all payments are considered non-refundable. This policy applies to all orders, including rush orders.

Shipping

Shipping pricing varies depending on location, weight, and priority. We generally ship all packages via UPS, although USPS (United States Postal Service) is also used as an alternative. The use of a shipper’s account (UPS) is allowed if provided to us before the completion of your project.  The transit time is not included in your order turnaround time calculation. Click HERE to view a map of estimated transit days.  Once your order is delivered to one of our shipping partners, we cannot guarantee the exact delivery date, nor are we responsible for any shipping delays. Split shipping is available for certain orders. Please let us know when placing your order if your order needs to be split shipped. An additional charge may apply if we are not aware of the split shipment before the start of your order. Currently, Eternal Designs does not ship internationally. Click HERE to view a list of carrier closure days, which may affect your order. Shipping delays do not qualify for refunds of an order or rush fees, unless the delay was created by Eternal Designs.

Packaging

All orders are bulk packaged unless otherwise specified. For orders that require Individual folding, bagging, and tagging. Please specify how these items should be packaged and handled. If not, specified Eternal Designs will package these items as we see fit.

Over Run

Occasionally, we may accidentally order extra or receive extra shirts/products from our distributors. When this happens, we normally print the extras. These extra shirts/products are just thrown into your order. If we do, you are never charged for these.

Defects

Eternal Designs is not responsible for any defects caused by the manufacturer or distributor. This includes, but is not limited to, defects in the form of inconsistent coloring, mislabeled sizes or inconsistencies, loose stitching, holes or tears caused during manufacturing, and inconsistent fabric blends, dye issues, bent products, or standard product function. We do our best to inspect garments/products and replace any defective garments/products before they are printed. If any defects are not caught by our quality control team, any defect found in your order falls under our misprint allowance/spoilage rate. The ordering of extra garments is encouraged if the exact number is required.

Customer Satisfaction

Orders picked up or shipped must be verified for quality and accuracy within 72 hours from receipt of the order. If any defects or discrepancies are found with your order, you must notify us of the issue by completing our order dispute form on our website. All submitted disputes are reviewed within 24 to 48 hours of submission, except on weekends and holidays. All communication regarding disputes will be handled via email. If it’s determined that we are at fault for any issue reported. Detailed instructions on how to handle the product and process will be provided to the customer via email.

Returns/Reimbursement

Eternal Designs does not accept returns on any garments or items that have been approved, paid for, and printed exactly as requested.

If defects or discrepancies are identified, you must notify Eternal Designs by submitting an Order Dispute Form (Click HERE). All claims are reviewed on a case-by-case basis.

Items submitted for review must be returned unworn, unwashed, and unused for inspection. Shipping responsibility and any covered shipping costs will be determined at the time the claim is reviewed.

For any dispute requiring the return of items, all affected items must be returned together. Partial returns will be placed on hold until all required items are received. If required items are not returned within ten (10) days of claim approval, the dispute request—including any request for a full refund—may be denied.

Upon inspection, Eternal Designs will determine whether the order qualifies for reimbursement or replacement.

• Approved reimbursements are processed within 10 business days.
  
• Approved replacements are placed into production within an estimated 10–12 business days of claim approval. Production timelines are estimates and are not guaranteed.
  
  

Partial returns that qualify for reimbursement will be issued as account credit. Credit-supplied items are non-returnable and non-refundable.

Any items returned for reimbursement or replacement become the property of Eternal Designs.

Misprint Allowance/Spoilage

We work hard to minimize misprints during the print process. Unfortunately, this is not something we are always able to prevent. Eternal Designs maintains a 3% spoilage/misprint allowance rate per design.  If misprints happen within the allowed spoilage percentage, Eternal Designs reserves the right to refuse account credit or reprints of misprinted garments. These orders are considered acceptable. For orders with a misprint allowance of over 3%, Eternal Designs may either reprint the misprinted items or credit your account for the misprinted items. If an exact quantity is required, we strongly suggest ordering extra garments for your project. Due to the complexity of the screen-printing process, we are unable to reprint a single item.  

Waterbase and Specialty inks

The use of discharge ink is suggested for 100% cotton garments only. Standard water-based ink can be printed on cotton and blends. Due to the inconsistent nature of discharge printing, Eternal Designs is not responsible for variations found in the print. Refunds will not be issued because of these variations. Exact Pantone matching can be difficult depending on the garment, although we will work to get as close as possible. Exact color matching is not guaranteed. If you choose this printing method, be aware that there is a high chance of spoilage due to issues that may arise during the discharge process. Customers should consider adding extra garments for this purpose. Customers should consider adding extra garments for this purpose. Note, with the use of water-based and discharge inks, there will be some small amount of washout out which will cause the print to fade slightly over time. We are not responsible for fading prints or weathered goods. Garments with foil, metallic inks, or other specialty bases and embellishments should be washed inside out to maximize the washability and longevity of the print.  

Color Matching

If you require that we match the colors in your design to the actual color, we print on your garment. You must provide us with the actual Pantone number for every color in your design. These numbers must come from the Pantone Coated or Uncoated book. No other color from any other Pantone book will be accepted. If we are provided artwork by a customer that does not specify a Pantone number, Eternal Designs will choose the closest color to match what we see on screen. Ink colors may vary depending on the print method used and the garment type and blend. Eternal Designs is not responsible for the color variances of any print where the Pantone number was not stated clearly at the beginning of the project. 

Third-Party Supplier Products

Eternal Designs offers an assortment of products that are outsourced to a group of qualified industry vendors. These products include but are not limited to, promotional products (cups, pens, keychains, lanyards, etc.), paper products (business cards, envelopes, letterhead, invitations, etc.), patches (leather, woven, PVC, etc.), woven labels, sublimated uniforms, retractable banners, and stickers (Clear, holographic), and static clings.

With the production of these products being handled outside of our facility, additional time must be factored in when placing your order. Eternal Designs will do our best to provide you with the most accurate delivery date for your product. Due to any possible unforeseen issues like bad weather, natural disasters, or mechanical problems, we cannot guarantee any estimated delivery date we provide.

When providing digital proofs, we do our best to provide you with the most accurate proof using the actual product, sizing, and Pantone colors. Please note that all digital colors viewed on your computer screen or mobile device are approximate and are close to the actual product.

Marketing

All works, including but not limited to artwork, logos, mockups, graphics, and production prints, are subject to being used in any and all audio-visual, sound recording, and literary works for advertising and demonstration purposes by Eternal Designs unless otherwise instructed. Any unauthorized use of any published content is strictly prohibited.

Shop Hours

Our shop is open from 9:00 AM – 5:00 PM Monday – Thursday and 9:00 AM – 1:00 PM on Friday. We can be reached via phone during normal office hours. You can contact us via email anytime. Note: emails will only be answered during office hours. Eternal Designs reserves the right to change/modify daily hours of operation without notice.

Holidays

The following holidays do not count as production days toward turnaround time: 

New Year’s Day

MLK Holiday

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Black Friday

Christmas Eve

Christmas Day

Eternal Designs reserves the right to close any other days throughout the year for any reason without notice.

Email & Text Message Communications

Introduction and Scope

Eternal Designs communicates with customers through email and text message (SMS) to provide important updates and information related to your orders, production status, shipping or pickup notifications, and promotional offers. These communications are intended to enhance your experience and keep you informed throughout the order and production process.

Information Collected

To facilitate these communications, Eternal Designs may collect and process certain contact information, including:

• Name
• Email address
• Mobile phone number
• Communication preferences
• Order or transaction history (as it relates to service communications)

This information may be provided through order checkout forms, customer account creation, post-purchase invitations, promotional sign-ups, or direct communication with our team.

Purpose and Use

Your contact information is used to:

• Send order confirmations, artwork approvals, production updates, and shipping notifications.
• Deliver marketing and promotional messages when consent has been provided.
• Personalize messages based on your order history or preferences.
• Provide customer support related to existing or past orders.

Message Frequency and Legal Basis

Eternal Designs may send messages on the following bases:

• Contract performance: To fulfill order-related or service communications.
• Legitimate interest: To share important information regarding ongoing customer relationships.
• User consent: For promotional and optional text message communications.

Message frequency varies depending on your order activity and available promotions. Transactional text messages are limited to essential order updates, while promotional messages are sent no more than a few times per month. Standard message and data rates may apply.

Opt-In, Opt-Out, and Customer Controls

Enrollment in text or email communications is voluntary and requires customer consent, which may be provided during checkout, through Eternal Designs’ digital forms, or via post-purchase invitations.

You may opt out of text messages at any time by replying STOP to any message or by contacting us directly. Marketing emails include an “Unsubscribe” link that allows you to manage or discontinue promotional communications at any time.

Eternal Designs promptly honors all opt-out requests and ensures that customer communication preferences are accurately updated across our systems.

Portal Access

Access to the Portal is provided to approved Eternal Designs customers. You are responsible for maintaining the confidentiality of your Client ID. We strongly discourage sharing your Client ID with any third party to ensure that order information, artwork, and payment details remain secure.

Any activity conducted through your Portal access will be treated as authorized by you.

Permitted Use

The Portal is provided for business purposes related to your Eternal Designs orders, including but not limited to:

• Reviewing and approving artwork and production proofs
  
• Authorizing orders for production
  
• Exchanging messages with Eternal Designs production staff
  
• Making payments and deposits
  
• Viewing invoices, order history, and shipment tracking information
  
• Downloading approved artwork files
  
  

You agree to use the Portal only for lawful, authorized, and business-related purposes.

Order Approvals & Production Authorization

Any approval submitted through the Portal constitutes your formal authorization for Eternal Designs to proceed with production.

Once an order is approved, Eternal Designs is not responsible for errors that were visible or contained within the approved proof, including but not limited to spelling, layout, color, sizing, or placement.

Payments & Transactions

The Portal may be used to submit payments and deposits toward your orders. All payments are subject to Eternal Designs’ standard payment terms and policies.

You represent that you are authorized to use the payment method provided. Eternal Designs is not responsible for delays, processing errors, or interruptions caused by third-party payment processors.

Messaging & Communication

The Portal messaging feature is provided to facilitate project-related communication. Messages transmitted through the Portal become part of your order record and may be retained for operational, legal, and quality assurance purposes.

Intellectual Property & Artwork

All artwork, proofs, and design files made available through the Portal remain subject to Eternal Designs’ intellectual property terms.

Unless otherwise agreed to in writing, Eternal Designs retains ownership of original design work created on your behalf. Use of any artwork beyond the scope of your order requires prior written authorization.

Data Accuracy & Availability

While we strive to provide accurate and current information, the Portal is provided on an “as-is” and “as-available” basis. Eternal Designs does not guarantee uninterrupted access, error-free operation, or real-time data accuracy.

Security & Misuse

You agree not to:

• Attempt to gain unauthorized access to the Portal
  
• Share your Client ID for improper or unauthorized purposes
  
• Interfere with the Portal’s operation or security
  
• Upload or transmit harmful, unlawful, or infringing content
  
  

Eternal Designs reserves the right to suspend or terminate Portal access for misuse or violation of these Terms.

Limitation of Liability

To the fullest extent permitted by law, Eternal Designs shall not be liable for any indirect, incidental, consequential, or business interruption damages arising from your use of the Portal.

Intellectual Property & Artwork Ownership

By using Eternal Designs’ services, you represent and warrant that you own, have legally licensed, or otherwise have the full right and authority to reproduce, manufacture, and use all artwork, designs, logos, or materials you provide to us (collectively, “Customer Artwork”).

You grant Eternal Designs, its websites, contractors, and service providers a royalty-free, non-exclusive, transferable, and sublicensable license to use Customer Artwork solely for the purpose of producing your order and performing services requested by you.

You are solely responsible for all Customer Artwork submitted. You represent and warrant that such artwork does not infringe upon any copyright, trademark, patent, moral right, right of publicity, or other intellectual property or proprietary right of any third party.

Eternal Designs reserves the right, in its sole discretion, to review, refuse, or reject any artwork that is false, misleading, inaccurate, incomplete, defamatory, obscene, pornographic, indecent, harassing, threatening, abusive, inflammatory, invasive of privacy or publicity rights, or otherwise objectionable or unlawful.

Eternal Designs is not responsible for any product created from Customer Artwork that violates these Terms or applicable laws. We will not reproduce, distribute, or sell Customer Artwork for purposes outside your project without your prior written authorization.

Original Works Created by Eternal Designs

Any original artwork, designs, concepts, layouts, mockups, proofs, graphics, logos, illustrations, motion graphics, or other creative materials created by Eternal Designs (“Original Works”)—whether in digital or physical form—remain the exclusive intellectual property of Eternal Designs, unless otherwise agreed to in writing.

Original Works may be used for production, approvals, internal records, portfolio presentation, marketing, promotional materials, or business development by Eternal Designs unless otherwise restricted in writing.

Requests to transfer ownership or grant extended rights to Original Works will be reviewed on a case-by-case basis. Eternal Designs reserves the right to approve or deny such requests at its sole discretion.

Limited License for Client Marketing Use

Upon full payment and completion of a project, Eternal Designs grants the customer a limited, non-exclusive, non-transferable license to use approved final artwork files solely for marketing and promotional purposes related to the specific completed project.

This limited license:

• Is valid for a period of six (6) months from the project completion date
• Applies only to marketing, promotional, or portfolio use directly related to the completed project
• Does not permit resale, redistribution, sublicensing, modification, or use on future projects
• Does not transfer ownership of the artwork or Original Works
  
  

Any use beyond this scope or timeframe requires prior written approval from Eternal Designs.

No Transfer of Intellectual Property

Nothing in these Terms shall be construed as transferring or assigning any intellectual property rights of either party to the other, except for the limited licenses expressly stated above.

Disclaimer

Eternal Designs reserves the right to refuse service without explanation. Eternal Designs reserves the right to add, delete, and/or modify any of the terms and conditions written above at any time at our sole discretion. The above terms and conditions apply to screen printing, embroidery, and heat press services.