Effective Date: January 20, 2026

At Eternal Designs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://eternaldesigns.co, use our services, communicate with us, or access the Eternal Designs Client Portal.

Privacy Summary

This summary is provided for convenience only and does not replace the full Privacy Policy below.

In short:

• We collect only the information needed to fulfill orders, communicate with you, and operate our business
• We use your information to process projects, provide updates, and improve our services
• We do not sell your personal information
• We share information only with trusted service providers or when legally required
• We use reasonable security measures to protect your data
• You control your marketing preferences and may opt out at any time

For full details, please review the complete Privacy Policy below.

1. Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Customers and prospective customers
• Client Portal users
• Individuals who communicate with us via email, SMS, phone, forms, or in person

This policy does not apply to third-party websites or services that may be linked from our site.

2. Information We Collect

We may collect the following categories of information:

Personal Identifiers

• Name
• Email address
• Phone number
• Shipping and billing address

Commercial Information

• Purchase history
• Product preferences
• Order details and customization selections

Technical & Usage Data

• IP address
• Browser type and device identifiers
• Pages viewed and interaction data

Location Data

• General location derived from IP address or browser settings (if enabled)

User-Generated Content

• Uploaded artwork and files
• Messages, reviews, and form submissions

Business & Verification Information

• Information provided for accounting, payment processing, tax-exempt validation, compliance, or identity verification

3. How We Use Information

We use the collected information to:

• Process orders and fulfill custom products
• Provide customer service and respond to inquiries
• Communicate regarding artwork approvals, production updates, and shipping
• Personalize user experience and recommendations
• Send marketing or promotional communications when consent has been provided
• Maintain accurate business, accounting, and legal records
• Detect, prevent, and respond to fraud or misuse
• Comply with legal and regulatory obligations

4. Purchases & Payments

When you place an order, we collect information necessary to process the transaction, including contact details, shipping information, and product specifications.

Payment information is processed securely through third-party payment providers. Eternal Designs does not store full credit card numbers. Order information may be retained for customer support, accounting, dispute resolution, or legal compliance.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences and login status
• Analyze website performance and usage
• Support remarketing and audience measurement

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Email & Text (SMS) Communications

Scope

This section applies to all email and SMS communications, including transactional messages, production updates, shipping notifications, newsletters, and promotional offers.

Information Collected

• Name
• Email address
• Mobile phone number
• Communication preferences
• Order or transaction history (as applicable)

How We Collect It

• Checkout and order forms
• Post-purchase opt-in invitations
• Newsletter sign-ups
• Service requests and direct inquiries

Purpose & Legal Basis

Communications are sent based on:

• Contract performance (order-related messages)
• Legitimate business interest (service follow-ups)
• User consent (marketing or promotional communications)

Opt-In & Opt-Out

Customers may opt out of SMS messages by replying STOP, and unsubscribe from marketing emails via the included link. Eternal Designs honors all opt-out requests promptly.

7. Sharing of Information

We do not sell personal information.

Information may be shared with:

• Service providers supporting payment processing, shipping, analytics, communications, or technology infrastructure
• Legal or regulatory authorities, when required by law
• Business partners in connection with a merger, acquisition, or asset transfer

All service providers are contractually required to safeguard information and use it only for authorized purposes.

8. Data Retention

Information is retained only as long as reasonably necessary for:

• Order fulfillment and customer service
• Accounting and recordkeeping
• Legal and regulatory compliance

Marketing contact information is retained until consent is withdrawn.

9. Data Security

Eternal Designs implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal and communication data. These measures include secure servers, encryption technologies (such as SSL/TLS), and restricted access controls.

While we take reasonable steps to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure. Eternal Designs cannot guarantee absolute security and disclaims liability for unauthorized access, disclosure, or misuse that occurs despite reasonable safeguards.

10. Data Breach Notification

In the event of a data breach involving personal information under our control, Eternal Designs will take commercially reasonable steps to investigate the incident, mitigate potential harm, and comply with applicable data breach notification laws.

Notification, when required, may be provided by email, website notice, or other legally permitted means.

11. Client Portal Privacy & Security

Information Collected Through the Client Portal

• Client ID, name, and company name
• Email address associated with the account
• Order and transaction details
• Payment information processed by third-party providers
• Messages, artwork, proofs, and files
• Technical access data (IP address, timestamps)

Use of Portal Information

Portal information is used to verify identity, process approvals and payments, communicate production updates, maintain business records, improve functionality, and comply with legal obligations.

Portal Security & User Responsibilities

Access to the Client Portal is provided using a Client ID and the email address on file. Clients are responsible for safeguarding their Client ID, email access, and devices.

Eternal Designs is not responsible for unauthorized access resulting from a client’s failure to maintain security. All activity conducted through Portal access is the responsibility of the client. Use of the Client Portal is at the client’s own risk.

12. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access personal information
• Correct inaccurate data
• Request deletion or restriction of processing
• Withdraw consent to marketing communications

Requests may be submitted using the contact information below.

13. California Privacy Rights (CCPA/CPRA)

This section applies only to California residents.

Categories of Information Collected

Within the past 12 months, we may have collected:

• Identifiers
• Commercial information
• Internet or network activity
• User-generated content
• Business and verification information

Sale or Sharing of Personal Information

Eternal Designs does not sell personal information and does not share personal information for cross-context behavioral advertising.

California Consumer Rights

California residents have the right to:

• Request access to personal information
• Request correction or deletion (subject to legal exceptions)
• Limit the use of sensitive personal information (if applicable)
• Not be discriminated against for exercising privacy rights

Exercising Your Rights

Requests may be submitted by contacting us at:

Email: admin@eternaldesigns.co
Phone: (706) 853-0633

Authorized agents may submit requests with proof of authorization.

14. Third-Party Links

Our website may contain links to third-party websites. Eternal Designs is not responsible for the privacy practices or content of those sites.

15. Indemnification

You agree to defend, indemnify, and hold harmless Eternal Designs, its owners, officers, employees, contractors, affiliates, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of our website, services, or Client Portal
• Any information, artwork, files, or content you submit or provide
• Your violation of this Privacy Policy or our Terms & Conditions
• Your violation of any applicable law, regulation, or third-party right, including intellectual property or privacy rights
• Any unauthorized access to or misuse of the Client Portal resulting from your failure to safeguard access credentials or account information

Eternal Designs reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defense.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Eternal Designs shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, arising out of or related to:

• Your use of, or inability to use, our website, services, or Client Portal
• Any unauthorized access to or use of our systems or personal information
• Any errors, omissions, delays, interruptions, or security incidents
• Any third-party services, platforms, or payment processors
• Any content, artwork, files, or information submitted by you

In no event shall Eternal Designs’ total aggregate liability for any claim arising out of or related to this Privacy Policy exceed the greater of:

• The total amount paid by you to Eternal Designs in the six (6) months preceding the event giving rise to the claim, or
• One hundred dollars ($100.00)

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, Eternal Designs’ liability shall be limited to the maximum extent permitted by law.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.

18. Contact Information

Eternal Designs
1944 Shorter Ave Ste 100
Rome, GA 30165
Email: admin@eternaldesigns.co
Phone: (706) 853-0633
Website: https://eternaldesigns.co