Eternal Designs

Privacy Policy

Effective Date: November 14, 2025

At Eternal Designs, your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website https://eternaldesigns.co and engage with our services.

1. Information We Collect

We collect various types of information, including:

  • Identifiers: Name, email, phone number, shipping, and billing address.
  • Commercial Information: Product preferences, purchase history, and items added to your cart.
  • Technical Data: IP address, browser type, device ID, pages visited.
  • Location Data: Based on IP address or browser settings (if enabled).
  • User-Generated Content: Uploaded artwork, messages, reviews, or form entries.
  • Business and Verification Information: Details provided through official documents for business identification, payment setup, or verification purposes, including but not limited to information required for accounting, compliance, and tax-exempt status validation.

2. How We Use Information

We use your information to:

  • Process orders and deliver your custom products.
  • Provide customer support and respond to inquiries.
  • Personalize your shopping experience and product recommendations.
  • Send promotional emails and special offers, with your consent.
  • Comply with legal obligations and protect against fraud.

3. Purchases on Our Website

When you place an order through our website, we collect necessary order details, including:

  • Contact and shipping information.
  • Product selections, sizing, and any customization information.
  • Secure payment data, processed through third-party providers.

We do not store full credit card numbers. Order information may be used for returns, support, accounting, or future customer inquiries.

4. Sharing Your Information

We do not sell your data. We may share it with:

  • Service providers assisting with shipping, payment processing, or analytics.
  • Authorities, when required by law or legal process.
  • Partners in connection with a business transfer, such as a merger or acquisition.

5. Cookies

We use cookies and similar technologies to enhance your experience, including:

  • Remembering preferences like shopping cart contents and login status.
  • Tracking website usage and performance for optimization.
  • Supporting remarketing campaigns and audience measurement.

You may disable cookies in your browser settings; however, some features may not function as intended.

6. Email and Text Communications

Introduction and Scope
This section explains how Eternal Designs manages email and text message (SMS) communications with customers. It applies to all communications related to order confirmations, production updates, shipping notifications, promotional offers, and newsletters.

Types of Personal Information Collected
Eternal Designs may collect and process the following information in connection with email and text communications:

  • Name
  • Email address
  • Mobile phone number
  • Communication preferences
  • Order or transaction history (as it relates to service communications)

Methods of Data Collection
We collect this information through the following channels:

  • Checkout and order confirmation forms on our website or online store
  • Post-purchase email invitations offering text message enrollment
  • Newsletter or promotional sign-up forms
  • Customer account registration or service request forms
  • Direct project and order inquiries, emails, calls, and in-person interactions

Purpose and Use of Personal Data
We use collected contact information to:

  • Communicate order confirmations, artwork approvals, production updates, and shipping notifications
  • Send marketing or promotional communications when consent has been provided
  • Personalize communications based on order history or stated preferences
  • Provide customer service and support related to orders or inquiries

Legal Basis for Communication
Eternal Designs processes communication data under the following legal bases:

  • Contract performance: For transactional and service-related messages necessary to fulfill customer orders.
  • Legitimate interest: For follow-up communications related to existing customer relationships.
  • User consent: For marketing, promotional, or optional text message communications.

Opt-In, Opt-Out, and Communication Controls
Eternal Designs provides customers with the option to receive text messages and emails for order updates, shipping notifications, and promotional offers. Enrollment in these communications is voluntary and requires clear customer consent, which may be provided through Eternal Designs’ digital forms or post-purchase opt-in invitations.

By opting in, customers agree to receive periodic text and email messages related to their transactions and promotional opportunities. Message frequency varies depending on order activity and available offers. Transactional text messages are limited to essential order updates, and promotional messages are sent no more than a few times per month. Standard message and data rates may apply.

Customers may opt out of text message communications at any time by replying END to any message or by contacting Eternal Designs directly. Marketing emails include an “Unsubscribe” link that allows recipients to manage or discontinue promotional communications at any time.

Eternal Designs respects all opt-out requests promptly and ensures that customer preferences are accurately reflected across our communication systems.

7. Data Sharing and Third Parties

Eternal Designs may use authorized third-party platforms or service providers to manage and deliver email, SMS, or other communications (such as email automation tools and SMS gateways). These providers are contractually bound to handle your information securely and only for the purposes of communication delivery.

Eternal Designs does not sell or share your personal data with unaffiliated third parties for their own marketing use.

8. Data Retention

Contact information used for marketing communications is retained until you withdraw consent or request deletion.

Information related to transactional or service communications is kept only as long as necessary for order fulfillment, recordkeeping, or legal obligations.

9. Security Measures

Eternal Designs uses secure servers, encryption technologies (SSL/TLS), and restricted access controls to safeguard all personal and communication data.

We continuously review our security practices to help prevent unauthorized access, disclosure, or misuse of your information.

10. Security

We use secure servers, SSL encryption, and access controls to protect your data. While no system is completely secure, we take reasonable steps to ensure your information is protected from unauthorized access or misuse.

11. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data.
  • Correct inaccurate or outdated information.
  • Delete your personal data or restrict its processing.
  • Withdraw consent to marketing communications.

12. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. Please review their policies before submitting any personal data.

13. Changes to This Policy

We may revise this policy periodically. Any updates will be posted on this page with a new effective date. We recommend reviewing this policy regularly to stay informed.

14. Contact Information

For privacy inquiries or to exercise your rights, please contact:

Eternal Designs
1944 Shorter Ave Ste 100
Rome, GA 30165
Email: admin@eternaldesigns.co
Phone: (706) 853-0633
Website: https://eternaldesigns.co