By using our Services, you represent and warrant that you have read, understand, and agree to be bound by, these Terms and Conditions of Service. As well as all other rules, policies, and procedures related to our services

Our Terms and Conditions (“Terms” or “Agreement”) are entered into by and between you and Eternal Designs (“Eternal Designs,” or “we,” or “us,” or “our”). Eternal Designs provides a range of services from custom apparel decoration through screen printing, embroidery, heat press transfers, and vinyl. While also providing printed products through our third-party vendors. Accessible from through our website. (hereinafter, “Service” or “Services”). We make our Services available through our website: https://eternaldesigns.co/.

By entering into this Agreement, you represent and warrant that you are at least 18 years old. If you are entering into these Terms on behalf of a legal entity, you represent and warrant that you have the authority to bind this legal entity.

Minimums

A minimum order quantity is required for all apparel projects and Services. These Services include but are not limited to screen printing, embroidery, print transfers, and patches. The minimums are applied based on the number of print colors, and artwork complexity. Eternal Design reserves the right to waive minimums on a case-by-case basis.

Screen Printing

-24 pieces – 1 - 2 color design

-50 Pieces – 3 - 4 color design

-100 Pieces – 5+ colors design

Embroidery

-12 pieces – 6000 -10,000 Stitches

-24 pieces – 10,000 stitches +

Uniforms

-8 pieces (Vinyl Application) – 1 - 2 colors design

-12 pieces (Transfer) – Multi-colored

-12 pieces (Sublimated Uniforms) – Multi-colored, cut & Sew

Minimum order quantities only apply to one size range only. Customers are not allowed to mix sizes from adult, youth, and toddler without hitting the minimum size requirement for the stated size.  If you would like to add youth or toddler sizes to your order, the minimum quantity is required:

Youth/Toddler

-12 pieces – 1 - 2 color design

-24 Pieces – 3 - 4 color design

-36 Pieces – 5+ colors design

Garments selection and subjectivity

Eternal Designs suggest all garments for each order based on your specified specs and request.  We will do our best to assist with the garment selection process by providing any all-digital images of colors, sizing, and information regarding the selected garment. If you have a specific garment request and you are more particular regarding the garment.  We strongly encourage ordering blank samples of the garments before placing an order. We can’t guarantee customers will like the garment they choose. We can only guarantee print quality. The customer is solely responsible for the garment they select not Eternal Designs. Blank samples are not free and must be paid for.

Proposal/Quote/Invoice

All written quotations of price (quick quote/official proposal/quote/Invoice) provided by Eternal Designs will be valid for a period of 10 days without exception from the time the quote has been generated by Eternal Designs. Anyone looking to place an order after the 10-day period will automatically be re-quoted. Eternal Designs has the right to re-quote any project that may be impacted by changes in supply or product cost. Prices are based on labor and material costs at the time of the quotation date. Quoted pricing is subject to change based on a final review of order specifications and artwork.  Eternal Designs reserves the right to change pricing at any time without notice.

Apparel/Item Proofs

Eternal Designs provides digital proofs for each project that details the following:

-Customer

-Project name

-Artwork dimensions

-Artwork placement

-Ink/Thread type and colors (Colors base Coated & Uncoated Pantone book and Thread on Gunold color chart)

-Garment type and colors

All apparel/item proofs are sent along with your proposal/quote. By approving this proposal/quote you are automatically approving your apparel/item proof. We strongly suggest reviewing your apparel/item proof carefully for spelling mistakes, artwork color correctness, and placement. Once the proof is approved, your order will be placed into production and printed as approved. We are not responsible for any orders misprinted after the apparel/item proof is approved, which is not caused by a production issue; but due to misspelling or artwork issues such as placement and color correctness. All orders printed incorrectly due to any of the issues outlined above can be reprinted at your own cost. Digital proofs are limited to 3 proofs per project. Any proofs provided over the limited number will be billed at a rate of $15.00 per proof.

Artwork

All submitted artwork must be print ready 300 DPI or higher vector-based artwork, in one of the following file formats: Adobe Illustrator (.ai), Adobe Photoshop (.psd), Encapsulated Postscript (.eps), Portable Document Format (.pdf), and Tagged Image File Format (.tif). High-resolution 300 DPI photographic raster-based artwork will be accepted. Jpegs are generally not acceptable for quality reproduction work. Microsoft Word (.doc), Excel (.xls), PowerPoint (.ppt), Graphics Interchange Format (.gif), Bitmap (.bmp), Rich Text Format (.rtf) are not acceptable formats. Artwork should be sized to print, and all text must be converted to outline or rasterized. For artwork that is received that is too small or poor in quality, you will be asked to provide better artwork. If better artwork is not received, the artwork will be printed as is unless touch-ups or clean-ups are requested. Total clean-up, recreations, or custom creations will be billed at a rate of $50.00 an hour. (Minimum one hour) This fee will be discussed and approved with you before we start. The artwork fee must be paid in full and is nonrefundable. Turnaround time of Artwork creation can take anywhere from 3 - 5 business days to 2 weeks depending on the artwork requirements.  

Artwork Submission

Artwork can be submitted to us in a number of ways:

-Email artwork (24MB or less) to orders@eternaldesigns.co.

-Email link to artwork (Dropbox, Google Drive, etc.)

-Uploaded on our website.

-Bring in your artwork on a portable thumb drive or devices

Artwork/Print placement

Artwork placement shown on digital mockups should be considered approximate print placement, not actual print placement. Garments come in different styles, sizes, and shapes and are moveable, stretchable canvas that could alter the artwork's actual print placement. We do our best to ensure the artwork is printed and placed in the desired print location. Note, it is the customer's responsibility to provide details regarding print placement and size. If no details are provided, Eternal Designs will choose the best placement and size for any artwork provided. The actual print placement will vary by 1/4 in any direction, regardless of garment size. We are not liable for any design printed in the wrong place and in the wrong size if not stated prior to placing your order. Artwork accepted angle variance is plus or minus 10 degrees per garment.

Any printing on or over seams, zippers, collars, or hems will likely result in printing inconsistencies and distortion. These inconsistencies are considered accepted goods and will not be considered misprints.

Images Size of Different Garments

The image size of artwork is printed the same size on all garment sizes unless otherwise specified. Different image size artwork will be billed as a separate order and applies to youth and toddler sizes.  

Payments

Payment for any order is required to be paid upfront and in full. Eternal Designs CANNOT and WILL NOT begin any project without payment. A request to pay a deposit may be considered an option, but the granting of this request is not guaranteed. All deposit requests are reviewed on a case-by-case basis.

Requests for Net 15 or 30 terms are considered and determined on a case-by-case base. Any request for terms should be handled via email only.  Delinquent accounts (unless specified otherwise) are any accounts 16 days or 31 days past due from the date of approval. A 3% late charge will be applied to your account per week and up to 8 weeks or 60 days past the specified balance due date, or until the account balance is paid in full. If the account balance is not paid within the specified window, Eternal Designs will move forward with legal action.

For any rush order(s), the amount must be paid in full, along with any additional rush charges. The rush charge is determined by the project timeline and needs. All payments received for any order are non-refundable 24 hours, from the date the order was made. Payments can be made online or in person via debit/credit card, cash, or check. For orders over $2000.00, check or ACH payments are strongly encouraged.  All checks should be made payable to Eternal Designs. Checks not delivered in person should be mailed to PO BOX 2487 Rome, GA 30164. A $50.00 fee is assessed for all returned checks.

Rush orders

Print quality is our first priority. If we can accommodate a rush order without jeopardizing the quality of a product, we will accept the rush order. Rush orders are subject to a rush fee. The rush fee is based on anything sooner than 5 days. The rush fee is a percentage dollar amount based on the total sale amount. The rush fee percentages are as follows:

- 5 business days – 50%

- 3 business days – 75%

- 1 business day – 100%

24 hours rush orders may be available under certain circumstances. Please contact us via email at orders@eternaldesigns.co to discuss your project.

After Payment

For all approved and paid orders. There is a 24-hour window where you are allowed to make changes or add products to your order. After 24 hours, any changes made by you, to your order not caused by stock availability, supplier issues, or fulfillment errors will be not allowed without incurring fees. A standard charge order fee of $35.00 is applied to your order, along with any other fees (restocking, shipping, etc.) for changes or add-ons made to your order after the 24-hour window. These fees will be invoiced to you immediately.

Minimum Invoice Amount 

All orders are subject to a minimum total value of $175 per order. Additional cost like art, finishing services, shipping, and sales tax, does not contribute to the minimum order total.

Order Cancellation

Orders can be canceled at two points during the ordering process. Prior to order approval or during the 24-hour window after payment. Beyond the 24-hour window after payment, your order can no longer but cancel and your payment will be considered nonrefundable. This applies to rush orders as well.

Turnaround Time

Our standard turnaround time is approximately 8 to 10 business days (Monday – Friday). Orders that include specialty inks and add-on services like retail finishing or packaging may increase turnaround. During busy times, the turnaround time is extended to approximately 10 to 15 business days. Turnaround times do not include time in transit. If there is a hard-in-hand date or if you need your order sooner, you can opt to have your job “Rushed”.  Please specify your in-hand date at the time your order is placed. Eternal Designs is not responsible for any deadlines missed due to any unforeseen reason including, but not limited to weather conditions, vendor shortages or errors, shipping errors, or power outages. You will be notified of any such delays or issues caused by vendors or issues that may have occurred during production. Time-sensitive jobs should be planned out in advance. Turnaround times are not guaranteed

Shipping

Shipping pricing varies depending on location, weight, and priority. We generally ship all packages via UPS, although USPS (United States Postal Service) is also used as an alternative. The use of a shipper’s account (UPS) is allowed if provided to us prior to the completion of your project.  The transit time is not included in your order turnaround time calculation. Click HERE to view a map of estimated transit days.  Once your order is delivered to one of our shipping partners, we cannot guarantee the exact delivery date, nor are we responsible for any shipping delays. Split shipping is available for certain orders. Please let us know when placing your order if your order needs to be split shipped. An additional charge may apply if we are not aware of the split shipment prior to the start of your order. Currently, Eternal Designs does not ship internationally. Click HERE to view a list of carrier closure days, which may affect your order.

Packaging

All orders are bulk packaged unless otherwise specified. For orders that require Individual folding, bagging, and tagging. Please specify how these items should be packaged and handled. If not, specified Eternal Designs will package these items how we see fit.  

Over Run

Occasionally, we may accidentally order extra or shipped extra shirts/products by our distributors. When this happens, we normally print the extras.  These extra shirts/products are just thrown into your order. If we do, you are never charged for these.

Blanks

Eternal Designs will not provide blank garments under no circumstance for any reason. Any requests for the purchase of blank garments will be rejected. However, when considering what style of garment should be used for a project, the purchase of sample blanks is allowed. The purchase of sample blanks is limited to 10 items per customer, per project. These items must be paid for prior to providing samples. We cannot guarantee you’ll be happy with any suggested product you decided to purchase as a sample.

Garment/Product Availability

Eternal Designs provides printing on a wide variety of brands, styles, colors, and sizes. Eternal Designs does not stock blank garments/products in-house, as garments /products are ordered on an as-needed basis. From time to time, vendors may run short or may be completely out of stock of certain items, which could affect your order. Eternal Designs is not held liable for production delays due to product availability or discontinued items. Customers will be notified via email immediately of any shortage or availability and provided with other options. After being notified regarding a viable replacement option, the customer has up to two business days to pick an alternative product. Eternal Designs reserves the right to substitute any garments/products for a suggested alternative if the replacement request is not answered in two business days. Eternal Designs can put your order on hold until the initial items are restocked. Note, the Initial turnaround time given for all held orders is no longer guaranteed.

Provided Garments

Due to issues with garment quality, garment sanitation, and print control, Eternal Designs will no longer accept customer-supplied garments, under any circumstances. Eternal Designs must provide garments for all customers' custom print orders. This doesn’t apply to, nor does it affect contract vendors. Eternal Designs does reserve the right to waive this in certain situations, as we recognize that we are unable to source certain garments.

Provide Garments (Contract)

When possible, garments must be reviewed by us before we agree to print on them. We will not inspect each garment provided to us. Eternal Designs is not responsible for the replacement or repair of any manufacturer-defected garment which includes but is not limited to mislabeled, inconsistent sizes, color, stitching errors, rips, tears, holes, stains, etc. We highly suggest supplying a few extra garments of each size for this purpose. If these garments are not used, we will send them back along with your order. Eternal Designs reserves the right to refuse any garments supplied by the client that we deem unsuitable for print. The client is responsible for ensuring their garments are free of any defects and flaws prior to delivery. Eternal Designs can only guarantee print quality within our spoilage percentage.

Defects

Eternal Designs is not responsible for any defects caused by the manufacturer or distributor. This includes but not limited to defects in the form of, inconsistent coloring, mislabeled sizes or inconsistencies, loose stitching, holes or tears caused during manufacturing and inconsistent fabric blends, dye issues bent products, or standard product function. We do our best to inspect garments/products and replace any defective garments/products before they are printed. If any defects are not caught by our quality control team, any defect found in your order falls under our misprint allowance/spoilage rate. The ordering of extra garments is encouraged if the exact number is required.

Customer Satisfaction

Orders picked up or shipped must be verified for quality and accuracy within 72 hours from receipt of the order. If any defects or discrepancies are found with your order, must notify us of the issue by completing our order dispute form on our website. All submitted disputes are reviewed within 24 to 48 hours of submission, except on weekends and holidays. All communication regarding disputes will be handled via email. If it’s determined that we are at fault for any issue reported. Detailed instructions on how to handle the product and process will be provided to the customer via email.

Returns/Reimbursement

Eternal Designs will not accept returns of any printed garments or items approved, paid, and printed exactly the way requested. If any defects or discrepancies are found with your order, you must notify us of the issue by completing our order dispute form on our website. Based on your review of your claim, all Items must be returned unworn, unwashed, and unused to be inspected. Any covered shipping cost will be determined at the time of claim. Partial returns of any orders will be placed on hold until all items are received. If all items are not returned within 10 days, any dispute claim request for a full refund will be denied. Upon inspection of the full/partial items received, we will determine the reimbursement or replacement of your order. Partial returns that qualify for reimbursement, will be satisfied by account credit. For claims that qualify for replacement, items will be placed within an estimated 10 – 12 business days of the approved request. Turnaround times are not guaranteed. Approved reimbursements are processed within 7 to 10 business days. We do not offer returns or reimbursement on credit-supplied items. Account credit for any print discrepancies is determined at the time of claim.  Items returned for reimbursement or replacement became the property of Eternal Designs.

Misprint Allowance/Spoilage

We work hard to minimize misprints during the print process. Unfortunately, this is not something we are always able to prevent. Eternal Designs maintains a 5% spoilage/misprint allowance rate per design.  If misprints happen within the allowed spoilage percentage, Eternal Designs reserves the right to refuse account credit or reprints of misprinted garments. These orders are considered acceptable. For orders with a misprint allowance of over 5%, Eternal Designs may either reprint the misprinted items or credit your account for the misprinted items. If an exact quantity is required, we strongly suggest ordering extra garments for your project. Due to the complexity of the screen-printing process, are unable to reprint a single item.  

Intellectual Property & Artwork Ownership

By using our services, you represent and confirm that you own, have legally licensed, or have the rights to reproduce all (hereinafter, “Artwork”) you provide us with. You hereby grant us, our websites, and third-party affiliates, a royalty-free, nonexclusive, assignable, and sub-licensable limited license, to manufacture and produce your Artwork for you through our services.

You are solely responsible for all artwork submitted to us. You represent and warrant that you own or have obtained all intellectual property right for your artwork, including but not limited to the right to manufacture, distribute or sell products that include your artwork. You also warrant that the Artwork does not infringe on the intellectual property rights of any person or business moral rights, trademark, or patent.

 Eternal Designs reserves the right to examine, evaluate, and refuse any artwork we consider false, inaccurate, misleading, incomplete, defamatory or obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy, or human rights violations, including their privacy or publicity rights, abusive, inflammatory or otherwise objectionable materials.

Eternal Designs is not responsible for any product created through our services that violate any policy or procedures outlined in our terms. We will not reproduce or sell your artwork under no circumstances without your prior written permission. 

Providing your artwork to be used in the recreation of designs is considered (hereinafter, “Original Works”). 

Original Works created by Eternal Designs in any tangible medium or expression, now known or later developed, from which can be perceived, reproduced, or otherwise communicated, either directly or with the aid of a machine or device. For use on projects or business promotion that includes but not limited to artwork, logos, mockups, approvals, graphics, prints, motion pictures, audiovisuals, sound recordings, literary works, and tangible media is the intellectual property of Eternal Designs. Request for Original Works used for any stated reasons above will be reviewed. We reserve the right to examine, evaluate, and refuse any requests, for any reason, without explanation. Maintaining the integrity of our brand and service is a high priority. 

Nothing in this agreement will function to transfer any of either party's Intellectual Property rights to the other party.

Third-Party Supplier Products

Eternal Designs offers an assortment of products that are outsourced to a group of qualified industry vendors. These products include but are not limited to, promotional products (cups, pens, keychains, lanyards, etc.), paper products (business cards, envelopes, letterhead, invitations, etc.), patches (leather, woven, PVC, etc.), woven labels, sublimated uniforms, retractable banners, and stickers (Clear, holographic), and static clings.

With the production of these products being handled outside of our facility, additional time must be factored in when placing your order. Eternal Designs will do our best to provide you with the most accurate delivery date for your product. Due to any possible unforeseen issues like bad weather, natural disasters, or mechanical problems, we cannot guarantee any estimated delivery date we provide.

When providing digital proofs, we do our best to provide you with the most accurate proof using the actual product, sizing, and Pantone colors. Please note that all digital colors viewed on your computer screen or mobile device are approximate and are close to the actual product.

Waterbase and Specialty inks

The use of discharge ink is suggested for 100% cotton garments only. Standard waterbase ink can be printed on cotton and blends. Due to the inconsistent nature of discharge printing, Eternal Designs is not responsible for variations found in the print. Refunds will not be issued because of these variations. Exact Pantone matching can be difficult depending on the garment, although we will work to get a close possible. Exact color matching is not guaranteed. If you choose this printing method, be aware there is a high chance of spoilage due to issues that may arise during the discharge process. Customers should consider adding extra garments for this purpose. Customers should consider adding extra garments for this purpose. Note, with the use of waterbase and discharge inks there will be some small amount of wash out which will cause the print to fade slightly over time. We are not responsible for fading prints or weathering goods. Garments with foil, metallic inks, or other specialty bases and embellishing should be washed inside out to maximize the washability and longevity of the print.  

Color Matching

If you require that we match the colors in your design to the actual color, we print on your garment. You must provide us with the actual Pantone number for every color in your design. These numbers must come from the Pantone Coated or Uncoated book. No other color from any other Pantone book will be accepted. If we are provided artwork by a customer that does not specify a Pantone number, Eternal Designs will choose the closest color to match what we see on screen. Ink colors may vary depending on the print method used and the garment type and blend. Eternal Designs is not responsible for the color variances of any print where the Pantone number was not stated clearly at the beginning of the project.  

Marketing

All works including but not limited to artwork, logos, mockups, graphics, and production prints are subject to be used in any and all audio-visual, sound recording, and literary works for advertising and demonstration purposes by Eternal Designs unless otherwise instructed. Any unauthorized use of any published content is strictly prohibited.

Shop Hours

Our shop is open from 9:00 AM – 5:00 PM Monday – Thursday and 9:00 AM – 12:00 PM on Friday. We can be reached via phone during normal office hours. You can contact us via email anytime. Note, emails will only be answered during office hours. Eternal Designs reserves the right to change/modify daily hours of operation without notice.

Holidays

The following holidays do not count as production days toward turnaround time: 

New Year’s Day

MLK Holiday

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Black Friday

Christmas Eve

Christmas Day

Eternal Designs reserves the right to close any other days throughout the year for any reason without notice.

Disclaimer

Eternal Designs reserves the right to refuse service without explanation. Eternal Designs reserves the right to add, delete and/or modify any of the terms and conditions written above at any time at our sole discretion. The above terms and conditions apply to screen printing, embroidery, and heat press services.